Returns & Exchanges
At Odd Bunch, we strive to deliver the freshest produce to your doorstep; however, if your delivery isn't up to our standards, we are committed to making it right through credits or replacements. Due to the perishable nature of our products, we cannot accept physical returns, but we will resolve any quality issues reported within 24 hours of delivery.
Document the Issue
Take clear photos of the damaged or unsatisfactory items as soon as you open your box to help us verify the quality concern.
Contact Support
Email our customer care team within 24 hours of receiving your order, including your order number and the photos of the produce.
Quality Review
Our team will review your claim against our freshness standards and respond within 1-2 business days with a resolution.
Receive Credit
Once approved, a credit for the affected items will be applied to your Odd Bunch account for your next scheduled delivery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing